By staying with us at Launceston Short Stay Management, you agree to be bound by the following.

1. General

1.1 These terms and conditions apply to all bookings made directly with Launceston Short Stay Management via email, an online booking platform or phone.

1.2 By making a booking, you agree to comply with these terms and conditions, as well as any other instructions provided by Launceston Short Stay Management.

1.3 If the booking guest is not intending to stay at the property for the booked period, this must be agreed with Launceston Short Stay Management before the beginning of the stay.

2. Booking and Payment

2.1 Booking process

A direct booking can be made through our website at www.launcestonshortstays.com.au, by email to alice@launcestonshortstays.com.au, or by phoning 0475 256 057.

A booking is considered provisional until Launceston Short Stay Management has confirmed availability and received full payment of the provided invoice. Once confirmed, the guest will receive a booking confirmation email detailing the reservation.

The guest is responsible for providing accurate information during the booking process.

2.2 Payment terms

Full payment must be made 7 days before the beginning of the booking, unless otherwise agreed with Launceston Short Stay Management.

For bookings made 21 days or more in advance, Launceston Short Stay Management may offer a deposit payment option. The remaining balance must be paid 7 days before the check-in date. Failure to pay the remaining balance on time may result in cancellation of the booking and forfeiture of the deposit.

Any additional charges incurred during the stay, such as damages or extra services, will be charged to the guest via an itemised invoice.

3. Cancellation Policy

3.1 Standard cancellation terms

Cancellations made 5 days or more before the check-in date will receive a full refund of the booking amount.

No refunds will be provided for cancellations made within 5 days of the check-in date.

Corporate cancellation terms are available on request. Please contact alice@launcestonshortstays.com.au.

3.2 Non-refundable bookings

For bookings made under non-refundable rates or special promotions, no refunds will be provided for cancellations or changes. This will be clearly stated at the time of booking.

3.3 Cancellation by Launceston Short Stay Management

Launceston Short Stay Management reserves the right to cancel a booking at any time if the property becomes unavailable due to unforeseen circumstances such as natural disasters, severe weather or property damage.

In the event of such a cancellation, Launceston Short Stay Management will offer the guest the choice of a full refund or an alternative booking of equal or higher value, subject to availability.

3.4 Early termination of stay

If the guest chooses to leave the property before the scheduled check-out date, no refunds will be provided for the unused portion of the stay.

4. Check-in and Check-out

4.1 All check-in instructions will be emailed the day before check-in. The guest will be advised of key box or access codes and any other information needed to access the property. It is the guest's responsibility to keep this information secure and to return any physical keys at check-out.

4.2 In the event that the guest loses the keys, a $180 fee will be charged.

4.3 The standard check-in time is from 2pm on the arrival date. Early check-in may be available on request, subject to availability.

4.4 The standard check-out time is 10am on the departure date. Late check-out may be available on request, subject to availability. Where late check-out is available, a fee of $25 per hour applies.

4.5 If a guest fails to check out by the designated check-out time without prior agreement, an unauthorised late check-out fee of $75 per hour will be charged to the guest.

4.6 All keys must be returned to the lock box at check-out.

5. Left Items

5.1 Launceston Short Stay Management does not take responsibility for any personal items left behind by the guest.

5.2 If any items are found, they will be placed into lost property and donated to charity 14 days after check-out.

5.3 If an item is left and the guest requests it to be posted, postage fees and a $35 service fee must be paid by the guest in full before the item is sent.

6. Guest Responsibilities

6.1 Property care

The guest agrees to keep the property and all furnishings, fixtures and fittings in good condition throughout the stay.

The guest must not move or remove any furniture or fixtures from their original location within the property.

The guest is responsible for ensuring that the property is kept clean and tidy. Excessive cleaning required on check-out will result in additional charges.

The guest must report any damage or maintenance issues to Launceston Short Stay Management.

6.2 Noise and disturbances

Parties are strictly prohibited.

The guest agrees to respect the neighbours and to adhere to local noise restrictions.

6.3 Damages

A final inspection will be conducted after check-out.

Guests will be notified of any damage found and the associated charges for repair or replacement.

The guest is liable for all damage caused during their stay and agrees to pay for all costs.

7. House Rules

7.1 No smoking

Smoking is strictly prohibited inside the property.

7.2 Pets

Pets are not allowed on the property without prior consent from Launceston Short Stay Management.

Where pets are allowed, the guest must ensure that pets are well-behaved and house-trained, and that they do not cause damage to the property.

The guest is responsible for cleaning up after pets and for ensuring they do not disturb neighbours.

7.3 Parties and events

Unauthorised parties or events may result in immediate termination of the booking without a refund.

8. Check-out Responsibilities

8.1 Before check-out, the guest must ensure that the property is left in a tidy condition.

8.2 All washing up is to be done and put away.

8.3 All keys are to be returned to the key box.

9. Maintenance

9.1 We aim to have our properties in top condition for every guest stay. If a maintenance issue arises, the guest should report it to Launceston Short Stay Management as soon as possible so that we can arrange repairs.

Launceston Short Stay Management alice@launcestonshortstays.com.au · 0475 256 057 · www.launcestonshortstays.com.au